Privacy & Cookies

This privacy policy will explain how Lymington Players (‘Us’, ‘We’, ‘Our’) uses the personal data we collect from you when you use our website. We are committed to safeguarding the privacy of all our website users.

Our contact details

Name: Lymington Players

Address: The Lymington Centre, New Street, Lymington SO41 9BQ

Email: [email protected]

What data do we collect?

We collect the following data:

• Personal identification information that might include your name, email address, postal or billing address and sometimes a business or personal phone number.

How do we collect your data?

You directly provide Lymington Players with most of the data we collect. We collect data and process data when you:

• Subscribe to our email newsletter
• Get in touch with us directly via contact form, email or telephone
• Purchase tickets for productions
• Use or view our website without disabling your browser’s cookies

How will we use your data?

We collect your data so that we can:

• Email you with occasional updates and links to new productions or events
• Allow you to purchase tickets for our productions safely and efficiently
• Use Google analytics to measure user interactions with our website and make improvements to our service

How do we store your data?

The way we store your data, in relation to personal identification information, is determined by the way you provide us with it.

1. Submitting the newsletter subscription form passes your email address via a secure API connection to our email marketing partner, Mailchimp, and is held within their secure database. Your email address will remain there for as long as we continue to use Mailchimp’s services for email marketing or until you specifically request removal from the list. The login to our Mailchimp account is secured with 2 factor authentication.
2. Submitting the contact form passes your information via a secure API connection to Gmail’s SMTP server, your data is protected by 256bit encryption at all times. Your contact details including name, email, telephone number and company name are added to our main list of contacts for the purpose of general direct communication relating to your query.
3. Purchasing tickets for productions takes you to the Lymington Community Centre’s Ticketsource booking pages to make your purchase. Your personal information is not processed or stored by the Lymington players website, more information on Ticketsource can be found here.

Lymington Players, Mailchimp, Google and Ticketsource will keep your personal identifiable information data for as long as is necessary to continue providing you with our/their services.

If you wish to terminate any of these services you can also request for us to delete or anonymise any data we hold about you, if you would like us to do this, please contact us.

Google tracking IDs and cookies are set in your browser by our connection to our Google Analytics account. More information about cookies and how to disable them can be found below in the cookies section.

Marketing

Your email address will remain within Mailchimp’s database for as long as we continue to use Mailchimp’s services for email marketing, or until you specifically request removal from the list.

You can do this by using the unsubscribe links contained in any email newsletters that we send you, or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.

If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter or entering our competition.

What are your data protection rights?

We would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Lymington Players for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Lymington Players correct any information you believe is inaccurate. You also have the right to request Lymington Players to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Lymington Players erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Lymington Players restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Lymington Players’ processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Players transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

We use cookies to improve your experience on our website, including:

• Understanding how you use our website
• Saving your preferences

What types of cookies do we use?

Lymington Players only uses unique (trackable) cookies that are set by the Google Analytics service, using the implementation of analytics.js and GA4.

Analysis of tracking data we collect is only possible within a Google analytics account where all the information available is completely anonymised.

The cookie notice used on the Lymington Players website also sets a non-unique (non-trackable) cookie in your browser, enabling you to keep it hidden for 6 months.

The email newsletter pop-up also sets a non-unique (non-trackable) cookie in your browser, enabling you to keep it hidden for 1 month.

How to manage cookies

You can set your browser not to accept cookies, and allaboutcookies.org tells you how to remove existing cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Lymington Players website contains links to Ticketsource to enable booking tickets for our productions, it may from time to time also contain links to other external websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Lymington Players keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 21st May 2024.

How to contact us

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: www.ico.org.uk